PAYMENT
Production will not begin until a 70% deposit is fully paid. All accounts shall be paid when invoiced and/or upon notice of shipment. Orders must be paid in full prior to shipping.
Custom quotes are honored for a period of thirty (20) days from issuance unless otherwise negotiated.
PRICES AND TERMS
Published prices are net unless otherwise noted and are freight on board (FOB) Playa del Carmen/Riviera Maya. The final FOB point will be stated on the order confirmation. Prices do not include storage charges, unloading, uncrating or installation.
Customers are responsible for all sales tax.
Standard lead time for production is 40 days from receipt of deposit & all relevant client approvals. Shipping time is additional.
The seller reserves the right to make changes in design, construction, materials and dimensions, or to discontinue products without prior notice. Please note that all dimensions are to be considered approximate. Due to the handmade construction of our furniture, in concert with the resilient materials and textile choice, variations from our published and custom dimensions can be expected.
Any customization will result in an additional charge above the net price.
TERMS AND CONDITIONS OF SALE
Before an order is put into production, it must be confirmed by the seller in writing and the required deposit must be received. Each customer’s order will be processed as indicated on the order confirmation sent out by the seller. If there is any discrepancy, the customer must advise the seller. All orders are final. Charge backs, deductions, changes, cancellations, returns or refunds require prior written consent by the seller. No returns or cancellations will be accepted on ‘made-to order’ pieces. The seller is not required to accept changes requested after the order confirmation. However, the seller will accept reasonable changes to orders with the following conditions: 1) The request must be submitted in writing and received in time to be implemented. 2) Changes will be subject to additional charges for materials, labor, and administrative. Under no circumstances may orders be cancelled after production has begun.
STORAGE FEES
Purchaser will receive notification from the seller as to the date merchandise will be available for shipment. If Purchaser is unwilling or unable to accept delivery of merchandise, the seller may transfer merchandise to storage. Purchaser is responsible for the cost of such storage and shall bear the risk of loss or damage to merchandise during such storage.
METHOD OF SHIPMENT/DELIVERY
Freight arrangements shall be made by the seller. Packing, crating and shipping charges are included in the purchase price.
Acceptance by Buyer or representative of any goods will constitute a waiver by Buyer of any claim.
Extra charges may apply for deliveries on second floor or above. These charges shall be paid by the buyer.
RECEIPT OF PRODUCT
The seller highly recommends using a qualified person, to inspect, consolidate deliveries and facilitate in-home installation. All crated goods must go through a receiver appointed by the buyer who acts as an agent and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A signature on the Bill of landing upon receipt of the product confirms that the products are received in good condition unless exception is made on the BOL.
RISK OF LOSS
Title to merchandise passes to Purchaser upon delivery. The seller is not responsible for damage after the merchandise has been accepted in good order. If damage is noticed when unpacking, notify the delivery company immediately for inspection including photographs of the damages. All visible damage should be noted by the recipient on the freight bill before it is signed by the recipient and the delivery company is possible.
Please, when necessary take photos of any damage to the packaging, this is necessary to resolve damage claims.
CLAIMS
There may be slight variations between the final product and a particular showroom sample or tear sheet with respect to the finish, color, tone, graining, or precise measurements. Certain hand-made products are by nature irregular. The seller’s products will substantially conform to descriptions but are not guaranteed against wearing, color fading or minor variation in wave, color, tone, graining or precise dimensions.
CURTAINS/BLINDS GUARANTE
The seller guarantees to fix or replace any blind or blind componentry found to be faulty because of a manufacturing defect for a period equal to the greater of 2 years for Domestic usage or 1 year for Commercial. the Seller guarantees to replace any product found to be faulty because of a manufacturing defect that has been used in accordance with the manufacturers recommended instructions. No claims for faded fabrics on leadings edges of curtains or Roman blinds that have been exposed to direct sunlight will be recognized.
